Privacy Policy

Last updated: October 26, 2026

At Sproutie, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or contact us.

1. Information We Collect

When you visit our store or place an order, we may collect the following information:

• Contact information: Your name, email address, phone number, and shipping and billing addresses.

• Order information: Products purchased, order details, payment status, and transaction-related information.

• Payment information: Payments are processed through secure third-party payment providers. We generally do not receive or store your full payment card details.

• Device and browsing information: Your IP address, browser type, device information, pages visited, and interactions with our website.

• Customer support information: Information you provide when contacting us about an order, return, or product question.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders and deliver your purchases.

• Send order confirmations, shipping updates, and important service messages.

• Provide customer support and manage returns, refunds, and exchanges.

• Improve our website, products, and shopping experience.

• Detect, investigate, and prevent fraud, unauthorized transactions, and security issues.

• Send marketing emails or promotional messages where permitted by law and your preferences.

• Comply with applicable legal, tax, and accounting obligations.

3. How We Share Your Information

We do not sell your personal information for money. We may share information with trusted service providers when necessary to operate our business, including:

• Shopify: Our ecommerce platform and related services.

• Payment providers: To securely process transactions.

• Shipping and fulfillment partners: To deliver your orders.

• Analytics and advertising providers: To understand store performance and, where enabled, measure or personalize advertising.

• Professional advisers and authorities: When required to comply with the law, protect our rights, or address fraud and security concerns.

These providers may process information according to their own privacy policies and applicable agreements.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to keep the store functioning, remember preferences, understand website traffic, and measure advertising performance.

You can manage cookies through your browser settings and, where available, our website's cookie preferences. Disabling certain cookies may affect some store features.

5. Advertising and Analytics

We may use third-party tools, such as advertising or analytics services, to understand how visitors interact with our website and measure the effectiveness of our marketing.

Depending on the services enabled and applicable law, these tools may collect information about your device, browsing activity, or interactions with advertisements. You can use available privacy controls and opt-out mechanisms to limit certain forms of targeted advertising.

6. Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, legal compliance, and dispute resolution.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you.

• Request correction or deletion of certain information.

• Obtain a copy of certain information in a portable format.

• Opt out of certain targeted advertising, sale, or sharing of personal information, where applicable.

• Withdraw consent where processing is based on consent.

• Appeal a privacy request decision where applicable under law.

To submit a privacy request, contact us using the details below. We may need to verify your identity before completing certain requests. We will not unlawfully discriminate against you for exercising your privacy rights.

8. Children's Privacy

Our store is not intended to knowingly collect personal information directly from children who are not legally permitted to use our services. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing personal information with them.

10. International Data Transfers

Our service providers may process or store information in countries other than your own. Where required, we take appropriate steps to support lawful international transfers of personal information.

11. Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal requirements change. The latest version will be published on this page with its updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

Store name: Sproutie
Email: [Your customer support email]
Business address: [Your business mailing address, if applicable]

We take your privacy seriously and will do our best to respond to your request in accordance with applicable law.