Sproutie Shipping Policy 🌱

Last updated: October 26, 2026

At Sproutie, we want your new little plant companion to arrive safely and be ready to brighten your space. Below is everything you need to know about our shipping and delivery process.

1. Order Processing

Orders are typically processed within 1–3 business days after purchase. Processing times may be slightly longer during holidays, promotions, or periods of high order volume.

You will receive an order confirmation email after placing your order. Once your order ships, we will send you a shipping confirmation with tracking information when available.

2. Shipping & Delivery Times

We offer free standard shipping on eligible orders.

Estimated delivery times are provided below:

• Order processing: 1–3 business days

• Standard shipping: [Insert your supplier's realistic delivery estimate]

• Total estimated delivery: Processing time plus the applicable shipping period

Delivery estimates are not guaranteed. Actual arrival times may vary depending on your location, carrier operations, customs processing, weather, and other circumstances outside our control.

3. Order Tracking

When tracking information becomes available, we will send it to the email address provided at checkout.

Please allow a few business days for tracking information to update after your package ships. If your tracking has not updated for an extended period, contact our support team for assistance.

4. Shipping Information

Please ensure your shipping address is accurate and complete before submitting your order.

Sproutie is not responsible for delivery issues caused by an incorrect or incomplete address provided at checkout. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

5. Delayed or Missing Packages

Although we work to get every order to you as smoothly as possible, occasional delays may occur.

If your order has not arrived within the estimated delivery window, contact us with your order number so we can investigate with the shipping carrier or fulfillment partner.

If tracking shows that your package was delivered but you cannot locate it, please check around your delivery area and with household members or your local carrier before contacting us.

We will review reported missing-package issues individually and provide appropriate assistance in accordance with applicable law.

6. Damaged or Incorrect Items

If your Sproutie arrives damaged or you receive the wrong item, please contact us with your order number and clear photos of the issue. We will review your request and work with you to find an appropriate solution.

7. Shipping Costs

Free standard shipping is available on eligible orders as displayed at checkout. Any applicable shipping fees or additional delivery options will be shown before you complete your purchase.

8. Contact Us

Need help with your shipment? We're happy to assist.

Store: Sproutie
Email: [Your customer support email]

Please include your order number in your message so we can help you as efficiently as possible.

Thank you for choosing Sproutie. We can't wait for your little plant buddy to meet you! 💚