Sproutie Returns & Refund Policy

30-Day Return Policy

At Sproutie, we want you to love your new plant companion. If you're not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.

Return Eligibility

To qualify for a return:

• You must contact our support team within 30 days of delivery.

• The item must be returned with all original accessories, components, and packaging where reasonably available.

• The product must not have damage caused by misuse, neglect, unauthorized modification, or improper handling.

• Proof of purchase is required.

How to Request a Return

Email our customer support team with your order number, the reason for your return, and photos or videos showing any reported product issue.

Please wait for return authorization and instructions before shipping an item back. Unauthorized returns may be delayed while we verify the order and return details.

Return Shipping

Unless the product is defective, damaged on arrival, or the return is otherwise required to be covered by applicable law, customers are responsible for return shipping costs. We recommend using a tracked shipping service, as Sproutie cannot be responsible for return shipments lost in transit.

Refund Processing

Once your return arrives, we will inspect the item and notify you of the outcome. Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for processing, with additional time possible depending on your payment provider.

Shipping charges, if any, are refundable only where required by law or stated in the applicable offer.

Damaged, Defective, or Incorrect Orders

If your Sproutie arrives damaged, defective, or incorrect, contact us promptly with your order number and supporting photos or videos. We will review the issue and offer an appropriate remedy, such as a replacement, repair, or refund, as applicable under our policy and local law.

Non-Returnable Situations

Returns may be declined when an item falls outside the return window, shows damage caused by misuse, or does not meet the disclosed eligibility requirements. This does not limit any consumer rights that cannot legally be excluded.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order. Orders that have already been processed or shipped may not be cancellable, but you may request a return under this policy once the order arrives.

Contact Us

For return or refund requests, contact our chat box and include your order number in the subject line.

We aim to review requests fairly and consistently while protecting our customers and our business.